ClinicDesq

Last updated: 9 May 2026

These Terms of Use ("Terms") constitute a legally binding agreement between you ("you", "your", "User") and Tattva Pet Care Private Limited ("Company", "we", "us", "our"), a company registered in India with its registered office at Binnamangala 2nd Stage, Indiranagar, Bangalore 560038, Karnataka, India, governing your access to and use of the ClinicDesq platform ("Platform") at clinicdesq.com and all related services.

By registering for, accessing, or using the Platform, you represent that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines or policies referenced herein. If you are accepting these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms. If you do not agree, you must not use the Platform.

1. Definitions

• "Platform" — The ClinicDesq web application at clinicdesq.com, including all features, tools, APIs, and related services
• "User" — Any person or entity that registers for or uses the Platform, including Organisations, Veterinarians, Laboratories, Students, and Staff Members
• "Organisation" — A veterinary clinic, hospital, or multi-clinic practice registered on the Platform
• "Content" — Any data, text, files, images, audio recordings, documents, or other materials uploaded to, generated on, or transmitted through the Platform
• "AI Features" — Artificial intelligence-powered tools including, but not limited to, clinical insights, differential diagnosis, treatment suggestions, prescription support, voice-to-case-sheet transcription, diagnostic report extraction, senior vet support, and automated student ID verification
• "AI Credits" — The unit of currency used to access AI Features on the Platform
• "Services" — The Platform and all features, tools, content, and functionalities offered through it

2. Eligibility

• You must be at least 18 years of age to use the Platform
• Veterinarians must hold a valid veterinary license or registration in their respective jurisdiction (e.g., Veterinary Council of India, Royal College of Veterinary Surgeons (RCVS) in the UK, applicable US state veterinary board, or equivalent regulatory body in their country)
• Students must be currently enrolled in a recognised veterinary college or university and must provide valid proof of enrolment (college ID card)
• Organisations must be legally registered entities lawfully operating veterinary practices in their jurisdiction
• External Laboratories must be legitimate diagnostic service providers
• By registering, you represent and warrant that all information you provide is truthful, accurate, and complete

3. Account Registration and Security

• You must provide accurate, complete, and current information during registration and keep it updated
• You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account
• You must notify us immediately at info@clinicdesq.com if you suspect any unauthorized access to or use of your account
• Organisation, Veterinarian, and Laboratory accounts are subject to approval by ClinicDesq administration before full access is granted
• Student accounts require college ID verification before full access and AI credits are provided
• We reserve the right to refuse registration, suspend, or terminate any account at our discretion, particularly for violation of these Terms
• Organisation-created accounts (staff, lab technicians) are managed by the respective Organisation, which is responsible for their appropriate use
• You may not create multiple accounts, impersonate another person, or share your account credentials with any other individual
• We are not liable for any loss or damage arising from your failure to safeguard your login credentials

4. Use of the Platform

4.1 Permitted Use

You may use the Platform solely for:

• Managing veterinary clinical practice operations (appointments, case sheets, prescriptions, billing, lab orders, follow-ups, vaccinations)
• Ordering and receiving diagnostic laboratory results
• Using AI-powered clinical decision support tools as an aid to professional judgment
• Recording voice observations for AI-assisted case sheet completion
• Sending clinical documents (case sheets, prescriptions, reminders) to pet parents via configured communication channels
• Recording and studying veterinary clinical cases for educational purposes (students)
• Any other purpose consistent with the Platform's intended functionality and these Terms

4.2 Prohibited Use

You must not:

• Use the Platform for any unlawful purpose or in violation of any applicable law, regulation, or professional code of conduct
• Share your account credentials with any unauthorized person
• Attempt to gain unauthorized access to other users' accounts, data, or any part of the Platform's infrastructure
• Upload, transmit, or distribute any malicious software, viruses, worms, trojan horses, or other harmful code
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform or any part thereof
• Use automated tools, bots, scrapers, crawlers, or similar mechanisms to access or interact with the Platform without our prior written permission
• Misrepresent your identity, professional qualifications, or licensing status
• Use the Platform to practice veterinary medicine without holding appropriate licensing in the relevant jurisdiction
• Present or distribute AI-generated clinical content as independently certified professional medical advice
• Circumvent, disable, or interfere with any security measures, access controls, rate limits, or usage restrictions on the Platform
• Use the Platform in a manner that could damage, overburden, disable, or impair the service for other users
• Collect, harvest, or store personal data of other users without their consent and a lawful purpose
• Use the Platform to send unsolicited messages, spam, or marketing communications to pet parents without their consent
• Sublicense, resell, or redistribute access to the Platform or its features to third parties

5. AI Features — Important Disclaimer

• AI outputs may contain errors, inaccuracies, omissions, or clinically inappropriate suggestions. AI is not infallible.
• Voice-to-case-sheet transcriptions may contain inaccuracies in transcription or field extraction — you must review and verify all AI-populated fields before saving a case sheet
• The Company, its directors, officers, employees, and agents accept no liability whatsoever for any clinical outcomes, patient harm, misdiagnoses, adverse treatment reactions, or any other consequences resulting from reliance on AI-generated content
• AI features require AI Credits; usage is subject to your available credit balance
• We reserve the right to modify, limit, suspend, or discontinue any AI features at any time with reasonable notice where practicable
• AI features use third-party services (currently OpenAI) — refer to our Privacy Policy for full details on how your data is processed
• AI features may produce different outputs for the same inputs due to the probabilistic nature of AI models

6. Subscriptions, Payments, and AI Credits

6.1 Organisation Plans

• Organisations are provided a 28-day free trial period upon account approval, which includes 2 free veterinarian seats
• During the trial, additional veterinarian seats beyond the 2 free seats are billed at the applicable rate from the date they are added (pro-rata)
• After the trial period, all veterinarian seats are billed equally on a monthly basis
• Continued access to the Platform after the trial period requires an active paid subscription
• Subscription plans, pricing, included features, and usage limits are as listed on the Platform and may be changed with at least 30 days' prior written notice to subscribers
• Payments for Indian organisations are processed in INR via Razorpay

6.2 Student Plans

• Student subscriptions are priced at $10 USD per month, which includes 100 AI Credits per billing cycle
• Included credits reset each billing cycle and do not roll over to subsequent months
• Students receive a limited free trial with AI Credits upon registration and successful college ID verification
• Referred students may receive bonus credits as per the referral programme terms (published separately on the Platform)
• International student payments are processed in USD via Stripe

6.3 AI Credit Top-Up Packs (Students)

Students may purchase additional AI Credits beyond their subscription allocation:

Credits	Price (USD)	Per Credit
50 credits	$2.00	$0.040
200 credits	$5.00	$0.025
500 credits	$10.00	$0.020

Purchased credit packs do not expire as long as the account remains active. Credit prices are subject to change; changes apply only to future purchases and do not affect credits already in your account.

6.4 Payment Processing and Security

• Payments are processed by PCI DSS-compliant third-party providers: Razorpay (for INR transactions in India) and Stripe (for USD and international transactions)
• We never store, process, log, or have access to your credit card numbers, debit card numbers, CVVs, or bank account details. All card handling occurs entirely within the payment provider's secure environment.
• You are responsible for ensuring your payment method is valid and has sufficient funds
• All prices are exclusive of applicable taxes (GST, VAT, sales tax) unless explicitly stated otherwise. You are responsible for any applicable taxes in your jurisdiction.

6.5 Subscription Billing and Payment Schedule

• Organisation subscriptions are billed on a postpaid, monthly basis. Invoices are generated on the 1st of each month for the previous month's usage.
• Payment is due by the 5th of each month. If payment is not received by the 5th, the account is marked as past due and a reminder is sent.
• If payment remains outstanding by the 10th of the month, staff accounts are suspended. The organisation owner can still log in to make payment and reactivate all services immediately.
• Veterinarians who join or leave mid-month are billed on a pro-rata basis — only active days are charged (monthly rate ÷ days in month × active days).
• Each veterinarian seat includes a set number of free staff accounts. Additional staff beyond the included limit are charged at the applicable rate per extra staff member per month.
• You may cancel your subscription at any time from your account settings or by contacting info@clinicdesq.com
• Cancellation takes effect at the end of the current billing period — you will retain access until then

6.6 Refund Policy

• Subscription fees are non-refundable once the billing period has begun and services have been accessed
• AI Credits, once purchased, are non-refundable
• If we discontinue a feature that substantially reduces the value of your subscription, we will offer a pro-rated refund or credit at our discretion
• Refund exceptions may be made at the Company's sole and absolute discretion on a case-by-case basis

6.7 UK Users — Statutory Cooling-Off Period

If you are a consumer in the United Kingdom, you have a statutory 14-day right to cancel a digital content subscription under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By beginning to use the Platform's digital services (including accessing AI features or consuming AI Credits), you expressly acknowledge that the performance of the digital content has begun, and you consent to the loss of your cancellation right to the extent that services have been accessed. If you cancel within the 14-day period before accessing any digital services, you will receive a full refund.

7. Data Ownership and Intellectual Property

7.1 Your Data

You retain full ownership of all clinical data, patient records, case sheets, prescriptions, and other Content you create or upload to the Platform. We do not claim any ownership interest in your data. Upon account termination, you may request export of your data (see Section 16).

7.2 Platform Intellectual Property

The Platform — including its source code, object code, design, user interface, features, algorithms, AI models and prompts, logos, trademarks, trade names, documentation, and all related intellectual property — is and remains the exclusive property of Tattva Pet Care Private Limited. All rights not expressly granted to you in these Terms are reserved by the Company. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform in accordance with these Terms.

7.3 AI Outputs

AI-generated content is provided for your use within the context of the Platform's intended purpose (clinical decision support, education, case management). You may incorporate AI outputs into your clinical records. However, AI outputs do not constitute original professional work product, and you may not commercially redistribute, resell, or republish AI-generated content as a standalone product or service.

7.4 License Grant from You

By uploading Content to the Platform, you grant us a limited, non-exclusive, worldwide, royalty-free license to process, store, transmit, display, and use the Content solely as necessary to provide, maintain, and improve the Platform services. This license terminates when you delete the Content or close your account (subject to backup and legal retention periods described in our Privacy Policy).

7.5 Feedback

If you provide feedback, suggestions, ideas, or recommendations regarding the Platform ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Platform and our services without any obligation, attribution, or compensation to you.

8. Copyright and Intellectual Property Complaints (DMCA)

We respect the intellectual property rights of others and expect our users to do the same. If you believe that Content on the Platform infringes your copyright or other intellectual property rights, please submit a written notice to info@clinicdesq.com containing:

• Identification of the copyrighted work you claim has been infringed
• Identification of the material on the Platform that you claim is infringing, with sufficient detail for us to locate it
• Your full legal name, mailing address, telephone number, and email address
• A statement that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on behalf of the copyright owner
• Your physical or electronic signature

We will investigate and respond to valid notices in accordance with the US Digital Millennium Copyright Act (DMCA), the UK Copyright, Designs and Patents Act 1988, the Indian Copyright Act 1957, and other applicable intellectual property laws. We may remove or disable access to infringing material and may terminate the accounts of repeat infringers.

9. Organisation Responsibilities

Organisations using the Platform acknowledge and agree that they are responsible for:

• Ensuring all staff members and veterinarians using the Platform under their account are authorised and appropriately trained
• Managing user accounts, roles, permissions, and access levels within their organisation
• Ensuring compliance with all applicable veterinary regulations, licensing requirements, and data protection laws in their jurisdiction
• Obtaining all necessary consents from pet owners for data collection, processing, and electronic communications
• Maintaining accurate and complete billing, prescription, clinical, and regulatory records
• Ensuring that their use of the Platform, including AI Features, complies with their professional regulatory requirements
• The actions of all users within their organisation's account

10. Veterinarian Responsibilities

• Maintaining a valid and current veterinary registration/license in the relevant jurisdiction at all times while using the Platform
• Exercising independent professional judgment in all clinical decisions — AI Features are aids, not replacements for professional expertise
• Never relying solely on AI-generated suggestions for diagnosis, treatment, or prescription decisions
• Thoroughly reviewing and verifying all AI-populated case sheet fields (including those from voice transcription) before saving or acting upon them
• Verifying AI-extracted diagnostic findings against original reports before clinical use
• Complying with the professional conduct guidelines and ethical standards of their relevant regulatory body (VCI, RCVS, US state veterinary board, or equivalent)
• Ensuring that clinical records entered into the Platform are accurate, complete, and meet the standards required by their regulatory body

11. Student Responsibilities

• Providing a genuine, current college/university ID for verification
• Using AI Features strictly for educational, learning, and study purposes
• Not misrepresenting AI-generated content as their own independent clinical work or research
• Not using the Platform to provide veterinary services, advice, or treatment without holding proper licensing in the relevant jurisdiction
• Maintaining only one active account; sharing account access with others is prohibited
• Complying with their institution's academic integrity and honour code policies

12. Service Availability

• We will use commercially reasonable efforts to maintain Platform availability, but we do not guarantee 100% uptime or uninterrupted access
• The Platform may be temporarily unavailable due to scheduled maintenance (we will endeavour to provide advance notice), emergency maintenance, infrastructure issues, third-party service outages (AWS, OpenAI, payment processors), or circumstances beyond our reasonable control
• We do not offer a formal Service Level Agreement (SLA) at this time. If we introduce an SLA in the future, it will be published separately.
• We are not liable for any loss, damage, or inconvenience caused by Platform downtime or unavailability

13. Limitation of Liability

• THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, AND NON-INFRINGEMENT
• We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components
• We do not warrant the accuracy, completeness, reliability, or clinical appropriateness of any AI-generated content
• TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, the Company, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, data, goodwill, revenue, or business opportunity, arising from or related to your use of or inability to use the Platform
• Our total aggregate liability for all claims arising from or related to these Terms or the Platform shall not exceed the greater of (a) the total amount paid by you to us in the 12 months immediately preceding the event giving rise to the claim, or (b) $100 USD
• We are not responsible for clinical outcomes, patient harm, misdiagnoses, adverse treatment reactions, treatment errors, or any consequences of decisions made based on AI-generated content or any other information obtained through the Platform

For UK users: Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by sections 12-15 of the Sale of Goods Act 1979 or sections 9-11 of the Consumer Rights Act 2015; or (d) any other liability that cannot be excluded or limited under applicable English law. Your statutory rights as a consumer are not affected by these Terms.

For Indian users: Nothing in these Terms excludes liability to the extent prohibited by the Consumer Protection Act, 2019 or other mandatory provisions of Indian law.

14. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Tattva Pet Care Private Limited, its directors, officers, employees, contractors, agents, and affiliates from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and legal costs) arising from or related to:

• Your access to or use of the Platform
• Your violation of these Terms or any applicable law or regulation
• Your violation of any third-party rights, including intellectual property, privacy, or professional rights
• Any Content you upload, create, or transmit through the Platform
• Any clinical decisions, treatments, prescriptions, or actions you take based on information obtained through the Platform, including AI-generated content
• Your negligence or wilful misconduct in connection with the Platform

Note for UK consumers: This indemnification obligation applies only to the extent permitted by applicable law and does not affect your statutory consumer rights. It does not apply to losses caused by our breach of these Terms or our negligence.

15. Electronic Communications

By registering on the Platform, you consent to receive electronic communications from us, including emails regarding your account, service updates, transaction confirmations, security alerts, and (with your separate opt-in) marketing communications. You agree that these electronic communications satisfy any legal requirement that communications be in writing. This does not affect your right to opt out of marketing communications at any time.

16. Termination

• You may terminate your account at any time through your account settings or by emailing info@clinicdesq.com
• We may suspend your account immediately if we reasonably believe you are violating these Terms, engaging in fraudulent activity, or posing a security risk. We will notify you of the suspension and reason unless prohibited by law.
• We may terminate your account for material or repeated violation of these Terms after providing notice and a reasonable opportunity to cure (except where the violation is severe, in which case immediate termination is permitted)
• Upon termination: (a) your access to the Platform will be revoked; (b) your subscription will not renew; (c) unused AI Credits are forfeited and non-refundable
• You may request export of your data prior to or within 30 days after account termination by emailing info@clinicdesq.com
• Data retention and deletion after termination is governed by our Privacy Policy
• The following provisions survive termination: Sections 5 (AI Disclaimer), 7 (Intellectual Property), 8 (DMCA), 13 (Limitation of Liability), 14 (Indemnification), 18 (Governing Law), 20 (Severability), and 21 (Entire Agreement)

17. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay results from causes beyond the party's reasonable control ("Force Majeure Event"), including but not limited to: acts of God, natural disasters, fire, flood, earthquake, pandemic, epidemic, war, terrorism, civil unrest, riots, government actions or sanctions, power failures, internet or telecommunications outages, cyberattacks (DDoS, ransomware), or failure of third-party service providers (including AWS, OpenAI, Razorpay, Stripe, or MSG91). The affected party will use reasonable efforts to mitigate the impact and resume performance as soon as practicable.

18. Governing Law and Dispute Resolution

18.1 For Indian Users

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of competent jurisdiction in Bangalore, Karnataka, India.

18.2 For United Kingdom Users

If you are a consumer in the United Kingdom, these Terms are governed by the laws of England and Wales, and you may bring legal proceedings in the courts of England and Wales or, if you live in Scotland, in Scottish courts, or if you live in Northern Ireland, in Northern Irish courts. Nothing in these Terms affects your mandatory statutory rights under UK consumer protection law. If you are a business user in the UK, these Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

18.3 For United States Users

If you are located in the United States, these Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

Mandatory Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or any Services (collectively, "Disputes") shall first be submitted to good-faith negotiation for 30 days by contacting info@clinicdesq.com. If the Dispute is not resolved through negotiation, it shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or Commercial Arbitration Rules for business users). The arbitration shall be conducted remotely (via telephone or videoconference) or, if the parties agree, at a mutually convenient location. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own attorneys' fees and costs unless the arbitrator determines otherwise.

Class Action and Jury Trial Waiver: YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING. YOU ALSO WAIVE YOUR RIGHT TO A JURY TRIAL.

Exceptions: Either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm. Claims arising under the DMCA are not subject to arbitration.

Opt-Out: You may opt out of the arbitration and class action waiver provisions by sending written notice to info@clinicdesq.com within 30 days of first accepting these Terms. If you opt out, disputes will be resolved in the state or federal courts located in Delaware.

18.4 For All Other Users

For users not specifically covered above, these Terms are governed by the laws of India, and disputes shall be subject to the jurisdiction of the courts in Bangalore, Karnataka, India — subject to any mandatory consumer protection provisions in your country of residence that cannot be overridden by contract.

18.5 Good-Faith Resolution

Before initiating any formal legal proceedings or arbitration, all parties agree to attempt resolution through good-faith negotiation for a minimum period of 30 days by contacting info@clinicdesq.com.

19. Accessibility

We are committed to making ClinicDesq accessible to users with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you experience any accessibility barriers while using the Platform, please contact us at info@clinicdesq.com with details of the issue and we will work to address it.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties as closely as possible. If modification is not possible, the provision shall be severed from these Terms.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other policies, guidelines, or agreements referenced herein or published on the Platform, constitute the entire agreement between you and the Company regarding your use of the Platform. They supersede all prior and contemporaneous agreements, proposals, representations, negotiations, and communications (whether oral or written) relating to the same subject matter. No waiver of any provision of these Terms shall be effective unless made in writing and signed by the Company.

22. Waiver

Our failure to enforce any provision of these Terms at any time does not constitute a waiver of that provision or our right to enforce it later. Any waiver must be in writing and signed by the Company. A waiver on one occasion does not constitute a waiver on any subsequent occasion.

23. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets, provided the assignee agrees to honour these Terms. Any prohibited assignment is null and void.

24. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes:

• We will notify registered users via email at least 14 days before the changes take effect
• We will update the "Last updated" date at the top of this page
• We may highlight the changes on the Platform for a reasonable period

Your continued use of the Platform after the effective date of modified Terms constitutes your acceptance of the changes. If you do not agree with any modified Terms, you must stop using the Platform and may close your account before the changes take effect. For UK consumers, changes that are materially detrimental to you will not apply to your existing subscription period.

25. Contact

© 2026 Tattva Pet Care Private Limited. All rights reserved.