ClinicDesq

Last updated: 09 April 2026

These Terms of Use ("Terms") govern your access to and use of the ClinicDesq platform ("Platform"), owned and operated by Tattva Pet Care Private Limited ("Company"), a company registered in India with its registered office at Binnamangala 2nd Stage, Indiranagar, Bangalore 560038.

By registering for or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. Definitions

• "Platform" refers to the ClinicDesq web application at clinicdesq.com and all related services
• "User" refers to any person or entity that registers for or uses the Platform, including Organisations, Veterinarians, Laboratories, Students, and Staff Members
• "Organisation" refers to veterinary clinics, hospitals, or multi-clinic practices registered on the Platform
• "Content" refers to any data, text, files, images, or other materials uploaded to or generated on the Platform
• "AI Features" refers to artificial intelligence-powered tools including clinical insights, differential diagnosis, treatment suggestions, prescription support, and automated report extraction

2. Eligibility

• You must be at least 18 years of age to use the Platform
• Veterinarians must hold a valid veterinary license/registration in their respective jurisdiction
• Students must be currently enrolled in a recognized veterinary college or university
• Organisations must be legally registered entities operating veterinary practices
• External Laboratories must be legitimate diagnostic service providers

3. Account Registration and Security

• You must provide accurate, complete, and current information during registration
• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately of any unauthorized access to your account
• Accounts are subject to approval by ClinicDesq administration (for Organisations, Vets, and Labs)
• Student accounts require college ID verification before full access is granted
• We reserve the right to suspend or terminate accounts that violate these Terms
• Organisation-created accounts (staff, lab technicians) are managed by the respective Organisation

4. Use of the Platform

4.1 Permitted Use

You may use the Platform for:

• Managing veterinary clinical practice operations (appointments, case sheets, prescriptions, billing)
• Ordering and receiving diagnostic lab results
• Using AI-powered clinical decision support tools
• Recording and studying veterinary clinical cases (students)
• Any other purpose consistent with the Platform's intended functionality

4.2 Prohibited Use

You must not:

• Use the Platform for any unlawful purpose
• Share your account credentials with unauthorized persons
• Attempt to gain unauthorized access to other users' accounts or data
• Upload malicious software, viruses, or harmful code
• Reverse engineer, decompile, or attempt to extract the source code of the Platform
• Use automated tools (bots, scrapers) to access the Platform
• Misrepresent your identity, qualifications, or professional credentials
• Use the Platform to practice veterinary medicine without appropriate licensing
• Share or distribute AI-generated clinical content as certified medical advice

5. AI Features - Disclaimer

• AI outputs may contain errors, inaccuracies, or incomplete information
• The Company is not liable for any clinical outcomes resulting from reliance on AI-generated content
• AI features require credits; usage is subject to your available credit balance
• We reserve the right to modify, limit, or discontinue AI features at any time

6. Subscriptions and Payments

6.1 Organisation Plans

• Organisations are provided a free trial period upon approval
• After the trial period, continued access requires an active paid subscription
• Subscription plans, pricing, and features are as listed on the Platform and may be changed with notice

6.2 Student Plans

• Students receive a free trial with limited AI credits upon registration
• Additional AI credits can be purchased as needed
• Trial duration and credit allocation depend on college ID verification status
• Referred students may receive bonus credits as per the referral programme

6.3 Refund Policy

• Subscription fees are non-refundable once the billing period has begun
• AI credits, once purchased, are non-refundable
• Exceptions may be made at the Company's sole discretion

7. Data Ownership

• Your Data - You retain ownership of all clinical data, patient records, and content you upload to the Platform
• Platform IP - The Platform, its design, features, code, and AI models remain the intellectual property of Tattva Pet Care Private Limited
• AI Outputs - AI-generated content is provided for your use but does not constitute original professional work product
• License Grant - By uploading content, you grant us a limited license to process, store, and display it as necessary to provide the Platform services

8. Organisation Responsibilities

Organisations using the Platform are responsible for:

• Ensuring all staff members using the Platform are authorized and trained
• Managing user accounts, roles, and permissions within their organisation
• Ensuring compliance with applicable veterinary regulations and data protection laws
• Obtaining necessary consents from pet owners for data processing
• Maintaining accurate billing and prescription records

9. Veterinarian Responsibilities

• Maintaining a valid and current veterinary registration
• Exercising independent professional judgment in all clinical decisions
• Not relying solely on AI-generated suggestions for diagnosis or treatment
• Verifying AI-extracted diagnostic findings before accepting them
• Complying with the Veterinary Council of India guidelines and applicable state regulations

10. Student Responsibilities

• Providing a genuine college ID for verification
• Using AI features strictly for educational and learning purposes
• Not misrepresenting AI-generated content as their own clinical work
• Not using the Platform to provide veterinary services without proper licensing
• Maintaining only one active account and session at a time

11. Limitation of Liability

• The Platform is provided "as is" and "as available" without warranties of any kind
• We do not guarantee uninterrupted, error-free, or secure access to the Platform
• We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Platform
• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not responsible for clinical outcomes, misdiagnoses, or treatment errors

12. Indemnification

You agree to indemnify and hold harmless Tattva Pet Care Private Limited, its directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your misuse of the Platform
• Your violation of any third-party rights
• Any content you upload to the Platform

13. Termination

• You may terminate your account at any time by contacting us
• We may suspend or terminate your account for violation of these Terms
• Upon termination, your access to the Platform will be revoked
• Data retention after termination is governed by our Privacy Policy
• Provisions relating to intellectual property, limitation of liability, and indemnification survive termination

14. Governing Law and Disputes

• These Terms are governed by the laws of India
• Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka
• Before initiating legal proceedings, parties agree to attempt resolution through good-faith negotiation for a period of 30 days

15. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify registered users of material changes via email. Your continued use of the Platform after such notification constitutes acceptance of the modified Terms.

16. Contact