ClinicDesq

Last updated: 09 April 2026

ClinicDesq ("we", "us", "our") is a veterinary clinic and practice management platform owned and operated by Tattva Pet Care Private Limited, a company registered in India with its registered office at Binnamangala 2nd Stage, Indiranagar, Bangalore 560038. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform at clinicdesq.com and related services.

1. Who This Policy Applies To

This policy applies to all users of ClinicDesq, including:

• Organisations - Veterinary clinics, hospitals, and multi-clinic practices
• Veterinarians - Independent or organisation-associated vets
• External Laboratories - Diagnostic labs connected to the platform
• Students - Veterinary students using the learning platform
• Staff Members - Users created by organisations (receptionists, technicians, etc.)

2. Information We Collect

2.1 Information You Provide

User Type	Data Collected
Organisations	Admin name, email, phone, organisation name, type, GST number
Veterinarians	Name, email, phone, registration number, degree, specialization, practicing license, certificates, digital signature
Laboratories	Lab name, address, city, state, pincode, admin name, email, phone
Students	Name, email, phone, college name, city, state, year of study, batch year, college ID card image
Staff/Lab Techs	Name, email, phone, assigned role and clinic

2.2 Information Generated Through Use

• Clinical Data - Patient (animal) records, case sheets, prescriptions, diagnostic reports, lab orders and results, treatment histories, billing records
• AI Interaction Data - Prompts sent to AI features, AI-generated responses (differentials, treatment plans, prescriptions, case overviews), credit usage
• Student Case Data - Clinical case records, photos, AI learning interactions, prescription records
• Usage Data - Login timestamps, session information, feature usage patterns

2.3 Information Collected Automatically

• IP address, browser type, device information
• Session data for authentication and security
• Cookies necessary for platform functionality

3. How We Use Your Information

• Platform Operation - To provide, maintain, and improve our veterinary practice management services
• Account Management - To verify your identity, manage registration, handle onboarding approvals
• AI Services - To process your clinical data through AI models for generating insights, differentials, treatment suggestions, and educational content
• Communication - To send account-related emails (registration confirmations, approval notifications, credential sharing)
• Marketing - To send updates, offers, and product announcements via email and WhatsApp (only if you opt in)
• Security - To detect fraud, enforce single-session policies, and verify student IDs
• Analytics - To understand usage patterns and improve our platform

4. AI Data Processing

5. Data Sharing

We do not sell your personal information. We share data only in these circumstances:

• Within Your Organisation - Staff members within the same organisation can access clinical data as permitted by their roles
• Vet-Organisation Relationship - When a vet accepts an organisation's onboarding request, relevant professional data is shared
• Lab-Organisation Relationship - Lab orders and results are shared between connected labs and organisations
• AI Service Providers - Clinical data is sent to AI providers for processing (see Section 4)
• Legal Requirements - When required by law, court order, or government regulation

6. Data Storage and Security

• Data is stored on secure cloud servers (AWS) located in India
• All data transmission is encrypted using TLS/SSL
• Passwords are hashed and never stored in plain text
• File uploads (licenses, certificates, ID cards, diagnostic reports) are stored securely
• We implement role-based access controls to limit data access
• Student sessions are enforced to one active device at a time

7. Data Retention

• Active Accounts - Data is retained as long as your account is active
• Clinical Records - Retained in accordance with applicable veterinary regulations
• Inactive Accounts - Accounts inactive for 12+ months may be archived
• Deleted Accounts - Upon account deletion request, personal data is removed within 30 days; anonymized usage data may be retained

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access - Request a copy of your personal data
• Correction - Update or correct inaccurate information
• Deletion - Request deletion of your account and associated data
• Portability - Request your data in a machine-readable format
• Opt-out - Unsubscribe from marketing communications at any time
• Withdraw Consent - Withdraw consent for data processing where applicable
• Grievance Redressal - File a complaint regarding your data with our Grievance Officer

To exercise any of these rights, contact us at info@clinicdesq.com.

9. Cookies

We use essential cookies for authentication and session management. These are necessary for the platform to function and cannot be disabled. We do not use third-party advertising or tracking cookies.

10. Children's Privacy

ClinicDesq is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us to have it removed.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email. Continued use of the platform after changes constitutes acceptance of the updated policy.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer for the purpose of this Privacy Policy is: